Ordering Pay-per-View events and On Demand movies is so easy to do over the remote control that anyone can do it. It’s a great convenience. But, it’s not uncommon to receive calls from customers to report that they’ve been billed for pay-per-view or on demand movies they didn’t order. In reality, billing errors like this are very rare. Before equipment leaves the warehouse to be installed in a customer’s home, it’s been refreshed so there’s no possibility that orders from a previous customer somehow remained in the receiver’s memory only to land on the next customer’s bill. And, all receivers have unique serial numbers that are tied specifically to one customer’s account so this link ensures the right customer is getting billed. It’s a very sophisticated accounting and billing process which is why there’s practically no room for error.
So, it’ not surprising, after much thoughtful discussion with a ccr, a customer comes to the realization that even though he or she did not order the movies or event, someone in the household did. The good news is that there’s lots of things you can do avoid the surprise of purchases on your bill that you did not approve such as parental controls, special pins, or changing your ordering limits. If you’d like to learn more, just call us at 1-866-496-9669 to consult with one of our representatives who can explain all the options available to you. With multiple options, you’ll be able to pick one that leaves you with the level of ordering convenience you want while keeping others from ordering without your approval.
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