The majority of scheduled maintenance (routinely scheduled maintenance that ensures the service is working correctly on a regular basis) work is performed between 1am and 5am local time. This timeframe is used because it impacts the least amount of customers that have WOW! service. Preventive maintenanace (routine repair and replacement of parts) work is also performed at night Monday through Thursday. This time is used due to the low usage of Internet and Voice. Video has low usage during these hours but our VideoOnDemand product tends to have a higher usage. Because of this, we schedule maintenance for VideoOnDemand at 5am local time. Whenever maintenance is performed that will affect a large group of customers or a community for more the 15 minutes, we will deliver bulletins to the affected WOW! customers via computers within 48 hours of the scheduled work. We will also post this information on the Network Status page of the WOW! Customer Home Page. Just log in at: http://portal.wowway.net/
The WOW! Customer Home Page
The WOW! Customer Home Page is your one-stop page for all your online needs. Besides easy access to your email and WOW! account management, you can also check the weather, your WOW! TV listings or even watch online video all from the WOW! Customer Home Page.
You can easily customize your page by selecting the add content button in the top right corner of the page. There are numerous categories to choose from like Business, Entertainment, News, and Sports. You can also choose what column to add the content too and the content can be dragged up or down within column so you can put your favorite information where you want it.
Checking email couldn’t be easier either. While logged in to your customer homepage you can see the 3 newest messages that are in your inbox and you can use the quick compose tab to send an email without opening the full email window. Do you need a break from email? Why not try the Games channel and try your hand at some mini golf or maybe a game of Bejeweled 2.
Still not convinced? Take a tour now to see for yourself here. So with all these nice features, why not try the WOW! Customer Hompage today?
Illinois Preventive Maintenance
The Illinois PM Department “WOW!” our customers by maintaining the integrity of the cable system and keeping a constant watch over our system at all times; day /night and rain/snow we “WOW” our customers without them even knowing. We often are working behind the scenes to provide superior reliability to our customers, so when a customer picks up the telephone there is a dial tone, when they turn the television on their favorite programming is available and when they open their laptops they have access to the world. We also provide customer escalated maintenance with same day resolution and work diligently to resolve issues to completely satisfy the customer and leave them with a positive “WOW!” experience.
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