… and Why They Translate into the ‘How’ of WOW!
We talk all the time at WOW! about the fact that it’s not what we do, but how we do it. How we do it differently from our competitors is a result of the engagement and commitment of our frontline employees… to create a better experience for our customers. Why do they do it? Because it makes them feel good, feel proud and… well because it’s fun.
It’s hard to believe I’ve been contributing to this blog for a whole year – yes, time flies as you get older (groan), but more importantly time flies when you’re having fun. I guess that’s the last message I’d like to communicate in this space called ‘Culture’ on our blog. At WOW!, having fun at work is something we’ve come to expect and I believe it translates to how.
In a work environment that is focused on Serving Others, where Respect, Accountability and Integrity rule the day… week… month… year, a natural byproduct is this: People are happy to come to work. There’s no worry about back-stabbing, sabotaging, blame-laying or spotlight stealing. Our core values don’t permit these things.
When people are happy to come to work, there is a whole different kind of energy that pervades the workplace, for example:
- Particularly hard jobs become team challenges
- Unexpected ‘priority projects’ become volunteer opportunities
- Extra efforts are appreciated and recognized on the spot and…
- When there’s a reason to celebrate, congratulate or even reach out to the community, participation is whole-hearted and heartfelt.
So here’s my logic:
1. Core Values make you feel good at work.
2. Feeling good creates fun.
3. Fun Drives The How.
I have to admit I wasn’t quite sure what I wanted to write about in this last ‘culture column’ and I also have to admit that I left it to the last minute. It’s due to be posted today – 12/14/10. So now I need to get this up on the blog and then get back to having fun… oops – I mean get back to work… at WOW!.
Best Wishes for a Happy and Personally Rewarding New Year!
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