Posts Tagged ‘Employees’

Happy Thanksgiving!!

In: Customer Experience & Support

By: Bill Wright on Nov 25, 2010 at 6:52 am

 I wanted to give a little bit of my “Customer Experience” I have had with WOW!.

 I have always known that WOW! was a place that gave back to the community and back to their employees but a few special memories stick out for me.

 I remember a call that came in from a customer that had been late on the payments and having a very hard time getting by. They were just trying to make some arrangements to pay the bill. I do understand that cable TV is not a privilege and you can do without it, in most cases but to some it is the only contact with the outside that they get. I remember hearing that for the holidays, all the person really wanted was new towels for the bathroom. That’s it!! That is all the person wanted was her bathroom to look nice with new towels in it. That really put things into perspective. And guess what happened? Those towels, she had been wantin,g showed up at the home and you will never guess where they came from. What a company!!!!!

  This Thanksgiving, WOW! was able to give 20+ families Thanksgiving dinner that they wouldn’t have been able to afford on their own. An Angel Tree has been set up in the lobby of the Call Center with the Holliday wishes of children. We can’t seem to keep the requests on the tree because the employees are buying and wrapping gifts for these children. 

  This is just part of what I am thankful for. Being a part of a team that when the going got tough, they got tougher.  Always giving and never asking anything in return.

  It’s that time of year when you are supposed to look back and think of the things you are most thankful for. Why does it have to be only once a year?  Why can’t we all take the time, everyday, to look at the things, and people, that we should be thankful for?

There are many things in life I am thankful for and I appreciate them all !!

 Every day, I am thankful that I got out of bed on my own. What are you thankful for?

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Saying ‘Thanks!’ the WOW! Way

In: Culture

By: Sherry Zachary on Nov 23, 2010 at 8:00 am

Recently, I was struck anew with appreciation for being in a Human Resources position at a company like WOW!.  Why?  Because I was asked to review a tri-fold recruiting brochure being developed in one of our field locations and in it, there are several quotes from WOW! employees.  This is what they said:

“I have worked for WOW! for five years and I can truly say WOW! is part of my family.  If you ever wanted to work for a company that cares and supports their employees and helps them strive for ‘gold’ in their career, then this is the company for you.  I cannot imagine working anywhere else”

“It only gets better and better and you WILL have a WOW! Moment while you are here… it’s just a matter of time!”

“Working for WOW! has been one of the best experiences of my life.  Since working here I have gained a level of self-respect that will never go away, and I have the courage to step out and do things I never would have imagined possible.”

Can you imagine working for a company where the culture and atmosphere inspire employees to say things like that?!  At WOW!, it’s all in a day’s work, and it all boils down to our focus on Servanthood.  Everyone at WOW! learns (and eventually believes in their own heart) that it is an honor to serve others.  When you are in a Human Resources department, whose primary function is to serve others, it is extraordinarily rewarding to have other managers, department heads and yes, even the executives of the company have the same mindset… the honor of serving others. 

Servanthood is a self-fulfilling practice.  When you ‘do’ for others, I guarantee there will be a time, maybe when you least expect it, that others will ‘do’ for you.  As we approach our national day of giving thanks, I would like to express my own gratitude for being part of this unique company and send out my own Thanksgiving wish:

May everyone who reads this either give or receive a WOW! Moment today.  Happy Thanksgiving!

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Serving Others – the WOW! Way

In: Culture

By: Sherry Zachary on Nov 16, 2010 at 9:30 am

The culture at WOW! is undoubtedly reflected by our core value of Servanthood, which we define as “Embrace the attitude and honor of serving others rather than being served.”  The employees at WOW go above and beyond to demonstrate their commitment to helping the people in the communities that we serve.  Last Sunday, November 7th, WOW! employees once again gave a WOW! moment to a very special family by showing their passion and dedication to serving others.

WOW! teamed up with the Suite Dreams Project to raise money for a very special family. The Suite Dreams Project is a charitable organization whose mission is to bring comfort and joy to children affected by serious medical conditions by creating healing environments in their homes and in our communities that improve their quality of life and prospects of recovery.

The wonderful staff at Suite Dreams introduced us to the Zentz family and their adopted 7 year old son, Ben. When Ben was just six weeks old, he was believed to have been violently shaken by a family member which caused severe brain injury. Ben has had numerous surgeries, several strokes and is now legally blind and unable to walk or talk. 

Last Sunday, WOW! held a bowl-a-thon fundraiser in honor of Ben and the Zentz family. Over one hundred employees and their guests attended the event! The Zentz family was also in attendance and spent most of the afternoon thanking WOW employees for their support. Funds were raised through bowling games, raffles, a silent auction and general donations. In total, $13,887 has been raised so far!

Normally with a bowling fundraiser, funds are raised by charging an admission price to the event. We did not feel it was necessary to charge an admission price because we knew our employees would get behind the cause and individually reach out to family and friends to raise money. Indeed they did! Employee fundraising and donations alone generated over $7,000 – half of our overall money raised.

The proceeds from the fundraiser will go towards creating Ben’s healing environment. Ben’s greatest need is a special bed to keep him enclosed and safe at night. He also needs physical therapy equipment in his home to keep him active and constantly learning. 

Several WOW! employees volunteered their own time to design and create the bedroom with the help of a Suite Dreams designer.  Planning for the bedroom will begin in the next week or two and we hope to have the bedroom finished by Christmas.
 

Ready to bowl!

Ready to bowl!

Competitive team

Competitive team

Selling LOTS of raffle tickets!

Selling LOTS of raffle tickets! WT Young, committee member on left helps Shirley Roseman

The rest of the WOW! fundraising committee

The rest of the WOW! fundraising committee

A happy raffle prize winner!

A happy raffle prize winner!

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A Special Thank You!!

In: Customer Experience & Support

By: Bill Wright on Nov 11, 2010 at 9:16 am

  I just wanted to take today’s blog to say a special “Thank You!!” to those of you that have served in the military.

  To take a message from my FB friends:
   A veteran is someone, who at one point in their life, wrote a blank check payable to the United States of America for an amount up to, and including, their life. That is beyond honor, and there are far too many people in this country who no longer remember that fact.

  Thanks to all the men and women, who have fought for the freedom we all know and love today. To all of the veterans that have worked at WOW! to give you the wonderful experience and to all of you veterans out there, THANK YOU!!!!

William Wright
Army Veteran

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It is Getting Tough Out There

In: Customer Experience & Support

By: Bill Wright on Nov 04, 2010 at 8:55 am

  It’s getting to be that time of year when the stress starts to hit you. The holidays are approaching, the weather is getting colder, the economy is not doing so well and the kids are coming home from school.
  At WOW! ,we understand that people are having a rough time, with all the stress that life hits you with. We prepare our customer service representatives (CSR) for exactly that. They understand the pressures you are experiencing and here to help you, not hurt you. They are living in the same world the rest of you are in (I hope so anyway).  If you give the CSR a chance, I think you will be very surprised at what they can do for you to help you through these tough times. Please understand, these CSR’s take many calls throughout the day and every situation is not the same.  In order to provide you with the best experience possible, you must be patient with them as you would like them to be with you.

  A little kindness goes a long way!!!

http://stress.about.com/od/tensiontamers/a/stressrelievers.htm

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