In checking the WOW! internal customer service announcement page (the main place our customer service reps go to regularly for helpful information) for a good educational topic to blog about, a blackout announcement was right there on top. There’s a blurb about the Cleveland Indians game with the Chicago White Sox on WGN on August 30th and it occurs to me that football season is upon us. Oh wait a minute while I google it. It’s baseball, not football. Sorry, I’m not a professional sports fan although I do have a special place in my heart for the Colorado Rockies and notice, as I was googling about the other teams, that the Rockies just beat and stunned the Atlanta Braves on Wednesday. Way to Go Rockies! Most often though, I have a hard time telling one team from another. But, I do know there’s always the start of a professional sports season lurking in the near future, so blackouts are a good topic to refresh everyone on. To do this, I reached way back into our archives to an article that Bob Pech contributed early in the year about blackouts. I thought it was a good one, one that you’d enjoy reading again if you’ve been following our blog, and if you’re new to the site, you’ll enjoy it as well. Click here to read it.
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Have you ever been sold something you really didn’t need? Or find out after you bought the item that you really couldn’t afford it but was told that you “had” to have it? Well, you won’t have those problems here at WOW!.
The WOW! Sales staff understands that not ever customer’s needs are the same. They also understand that the economy has not been the best lately, as well. The WOW! sale staffs are not only trained on the product knowledge but also how to “Right-Size” the customer to what they need. If you are only using the High Speed Data for checking your email, you probably do not need the fastest speed of service. Or if your idea of watching TV consists of the local channels, then a premium package may not be for you.
When you call in to order new service, or change your existing service, let the sale staff know what your needs are and they will make sure that services you buy are the “Right-Size” for you. A salesperson is available 24 hours a day, 7 days a week, by calling: 866-496-9669
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billing,
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Cable,
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Employees,
Experience,
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Price,
Reliability
In the interest of customer education and giving you, our blog readers, an “insider” tip, I thought I’d talk about the best times to call us, the times when you are less likely to have to wait to speak with a representative. Granted, WOW! has very low or no wait times to get to a representative most of the time because our Resource Management team does an outstanding job managing call volumes. Managing call volumes is more of a science than an art. Our staff studies call patterns, seasonal data, and historical data, and tries to to predict just when you are going to call us. Employee schedules are designed based on those predictions so our representatives’ work hours are set up solely based on providing the fastest service to you. We do everything within our power to make sure you get through to us quickly, and you do, most of the time. Still, there are some “best times” to call. So what are the best times to call? Best times to call are Wednesdays and Thursdays, from noon – 3pm central and 7pm-9pm central. Just a little insider tip for you if your week is crazy busy and you don’t have a single minute to spare.
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