I just had the lovely pleasure of speaking to Terrance WOW agent #A6C. His patience with my many issues and many questions was unwavering, a perfect gentleman. I was on the call with him for almost a full hour and I feel that he did everything within his power to correct the issues...
WELL TO MY SURPRISE AND I MEAN SURPRISE MY WOW REPRESENTATIVE TOLD ME THAT I DIDN’T HAVE TO PURCHASE OR BUNDLE MY CURRENT CABLE , I ALREADY HAD WHAT I REQUESTED AND HE ALSO SHOWED ME HOW TO UNDERSTAND THE PROGRAMS IN MY WOW...
Will came to install the WOW Ultra TV at my residence. He was very polite and professional. He answered all my questions and even left his work cell phone number in case I had problems after he...
I was visited today by a lovely WOW worker: Brian Gonski. He made his way through a nasty snowstorm to fix my 2nd TV. I was having issues with certain tv stations. Brian quickly determined it was an adapter issue. He replace the adapter and voila! Ok, I know this is his job but now...
After 14 years of good service with WOW! I thought I’d give another service a try to see if the “grass was greener”, and made a change. I was contacted by WOW! Retention Specialist (Shi) and truly impressed with her persistent, yet courteous attempts to retain me as a WOW! customer. Shi and...
We have utility boxes in our backyard and one of the cable ones was malfunctioning. The generator on it was running 24 hours a day in spite of the power being on. I was pretty sure that the contractor who had put it in said it was for one of your competitors. I called...
Recently had some issues with internet and phone….tech # 5613 came out on a Saturday night and went what I feel was over and above….we had just had a major snowfall and he had to spend a lot of time on the roof and out in the backyard. Very respectful in the house with regard...
We have seen the TV WOW commercials were that technician put on the protective cover over their shoes, but we never dreamed that we would actually experience a WOW moment. On our two TV sets and on certain channels the picture displayed was distorted. However, Mr. Terry (ID: 2038) determined the cause of the problem...
I tried several other services, they didn’t care. I was unable to barely connect to the internet, they nailed the modem to the wall, made a mess, service outages in the middle of the last superbowl!!!! A rep from wow showed up my door one night and I was in a good mood and...
I recently moved to a new city and didn’t think WOW was available in my area so I went with another company. Within 3 weeks, I was completely dissatisfied with this other company, I’ll just call them AB&C. I had to have a technician out several times to the point where I just gave up....
‘HOPE’ for what?, you ask. HOPE that we hit the lottery and can drop out of the everyday workforce? Not likely. But what we should really ask ourselves is “How do I define HOPE?” As a mature adult I define “HOPE” differently than I may have 20 years ago; I define it as “HOPE of our culture” and HOPE that we will continue to teach our young society the values that make our lives rich. Sometimes it takes some inner searching and control to have HOPE and know that there is HOPE.
At WOW! I believe I recognized HOPE almost immediately upon joining the company. In the crunch of the economy I decided to make a career change and accept a challenging and newly created position. I was guided through the standard WOW! company orientation and introduced to the Company’s Core Values, which drive the WOW! culture. These core values were evident not long after I joined the Company: Back in early 2009, iIt was in the middle of a typical work day and we were called into the conference rooms in groups where we listened to an important message from Colleen Abdoulah, CEO/President. It was a message that was delivered like none other I’ve witnessed from any CEO during my 30-year work career. It spoke volumes to the company’s core values while she relayed the company’s performance status and the steps that she was putting in place to ensure jobs would not be cut. The heartfelt manner in which she delivered this message and the fact that I was a little skeptical was quickly diminished when the lights came on and the General Manager opened up the floor for any questions. (Most employees at WOW! have much tenure and that speaks for itself in today’s workforce.) There really weren’t any questions – what I heard over and over again was more in the form of this comment: “I feel fortunate that I am here and jobs will not be lost.” It quickly was proven to me and displayed that the employees at WOW! will sustain the culture. As a new member to the WOW! team I would be one of the first to possibly re-enter the job market if job cuts were made, so it was with great appreciation of WOW! culture that I felt secure and already part of the team. It was so apparent that no matter how long any of the team members had been employed, everyone in the room was sending the same message that day… they did not want anyone’s job to be lost.
So when I see the daily news and I think that I have lost all HOPE for today’s culture, I take a moment of reflection and ask myself, “How do I contribute to the HOPE of today’s culture?” Now I know at least one way that I do – by working at WOW!. It was through the honesty of the message delivered from Colleen Abdoulah, the sacrifice that she requested of all employees, the HOPE she communicated in her message, and her encouragement to sustain WOW!’s core values that spoke volumes about this company’s HOPE for today’s culture. It was through this message that WOW! employees did manage to thrive through 2009 and we will continue to thrive and contribute in a world where sometimes we ask ourselves “Is there HOPE?”.
AEM… A. – E. – M. What the heck is AEM? It stands for All-Employee Meeting and at WOW! we have them in each geographical location at least twice per year. In fact, at our AEMs our CEO, Colleen Abdoulah is almost always a featured guest speaker. (‘Featured’ is probably an understatement.) Colleen has the trust and faith of WOW! employees and they look forward to her state-of-the business updates and motivational comments with real anticipation. AEMs are a semi-annual events that contribute to the WOW! Way of doing business.
AEMs vary a bit from location to location, from season to season and from year to year. Common agenda items include regional business updates on key metrics, recognition for top individual and top team performances, there’s always food of course and there’s always, always an element of fun.
How do you have fun with groups of people ranging from 60 to 300? There are lots of ways. Last year our company converted our service structure to a pictorial ‘metaphor’ – depicting an outdoor music festival complete with audience (customers) ticket sellers (Marketing), musical performers (Technicians, Customer Service and Dispatch) and electrical support (IT, HUB Engineers). One region converted the image to 18”x 32” puzzles and each table of employees raced to assemble it with one hand held behind their backs. Another region capitalized on the anniversary of Woodstock and hosted ‘WOW!stock’ as the forum for their AEM. Their meeting was complete with a rock band, circa 70s clothing and security guards for the important guests. Just last week, one region conducted a broadband version of ‘The Dating Game’ where one technician (dressed as the female date) quizzed four contestent technicans representing Comcast, AT&T, Time-Warner and WOW! on the quality of service and ‘dating’ experience they would provide. Where there’s a will there’s a way and at WOW! there will be fun.
As mentioned above, AEMs usually close with a word from our CEO. This year, Colleen praised our efforts in 2009 that resulted in growth despite the dismal economy. She also shared what it was like to walk in her shoes – representing the little cable company who does it best in the U.S. – according to JD Power and Associates and Consumer Reports. Finally, she shared a story about the definitive nightmare of a customer, who she spoke with personally and who would not be satisfied no matter what. Colleen told WOW! employees she truly empathized with their day-to-day customer challenges and in the end, she invited Nightmare Customer to fulfill his threat and find his services elsewhere. Needless to say, that story was a big hit with our front line employees.
AEM = All Employee Meeting. Any company who doesn’t do them is missing the boat on communication and employee engagement. At WOW! we do them for information, for fun, and for a sincerely appreciated personal message from the top executive of the company. AEM – one of those little things that sets us apart in a big way.
2010 AEM - Top Performers of 2009 share the stage with CEO Colleen Abdoulah
Provide the contact information of the friend you want to refer to WOW! You will need to provide their name and e-mail address as well as their home address (city, state, ZIP code) so we can make sure your friend lives in an area where we provide service.
We’ll contact your friend by e-mail and when your friend signs up for WOW! you both will receive a $25 credit to your WOW! account. You will see your credit just 60 days after your friend has our service installed. It’s that easy!
No e-mail? No problem! If your friend does not have e-mail, please provide their name, city, state and ZIP code. WOW! will provide you with a referral code to pass on to your friend to use when they sign up for WOW! services at sales.wowway.com.
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