The WOW! Buzz

As a User of our blog, The WOW! Buzz, you are a special member of our online community. With that membership comes some responsibility, on our part and yours, to stay true to the intent of the blog and the values of our organization. Respect is a core value for WOW! and as such, an integral part of how we manage our blog. All comments will be moderated for spam and abusive language prior to appearing on the blog. In addition, we ask that you maintain a respectful tone when addressing other bloggers and our competitors. This blog is for idea sharing among WOW! employees, customers and community members. If you have a customer service question or account issue, click here www.wowway.com/contactus/ or call us at 1-866-496-9669 so we can better assist you. All comments or submissions to the WOW! blog are subject to WOW!’s Terms and Conditions, and must adhere to the guidelines outlined in WOW!’s blog policy. WOW! BLOG POLICY This Blog is Moderated by Us. The Site is an open forum for ideas and discussion. We encourage candid comments, discussion and feedback. While we welcome submissions that comply with the Terms and Conditions that apply to this blog, we will make efforts to ensure that there is no abuse of this blog. To that end, we will review all submissions to this blog before they are posted to ensure that they are both on-topic and respectful. Keep in mind that our review of comments will result in a short delay in your posting. Also, while we want to engage in a conversation with you, not every post will receive a response from us. That said, we encourage you to respond to our bloggers and to the comments of other individuals. Postings Must be Respectful, Lawful and On-Topic. We will not allow profanity or other inappropriate, unlawful or disrespectful conduct. Posts that are inappropriate, unlawful, disrespectful or off-topic will not be posted (or will be removed from the Site). Do not include any content that is, or could reasonably be considered, defamatory, obscene or sexually explicit, illegal or unlawful, threatening, infringing the privacy rights of any person, or infringing the intellectual property rights of any person or entity. If you have any complaints about content on or postings to the blog or would like to report an inappropriate or offensive posting, contact us directly at www.wowway.com/contactus/. Remember that your Comments are “Public.” The nature of blogging is to reach a public audience. Please be aware that any information that you submit to us on our blog, including personally identifiable information, will be posted on the Site and can be viewed by any visitor. If you don’t want others to see such information, don’t submit it. We recommend against posting any personally identifiable or sensitive information, including your full name, address, telephone number, e-mail address, or any other information that can be used to identify you directly. Registration and Your Privacy. You need to register with us in order participate in this blog. In that registration process, we will ask for your name and a valid e-mail address. We won’t publish your e-mail address, but we may use it to contact you directly if we need to communicate with you. When you register to use the Site, you will create a screen name and that will be your name when you post ideas and comments. Please ensure that your screen name is not inappropriate or offensive. Again, keep in mind that your comments and ideas will be posted on the Site and can be viewed by any visitor. To learn more about our privacy policy for the account you created, read our Privacy Policy. Our Employees Comments are Generally Their Own. Unless we say otherwise in the blog, the comments and opinions of WOW! employees appearing on this blog are their personal opinions and may not necessarily be those of WOW!, its management, or other employees. If you are a WOW! employee, you must adhere to the WOW! Employee Social Media Guidelines that have been provided to you. Specific Customer Service or Account Questions. You can freely discuss any aspect of our products or service on this blog, but in order for us to promptly take care of your specific service or account issues, you should contact us at www.wowway.com/contactus/, or call us at 1-866-496-9669. We have customer service representatives available any time of day to address your specific issue.