Meet The Blog Team
Hi! We are The WOW! Buzz blog team. We’re full time WOW! employees who have day to day responsibilities across departments including Human Resources, Customer Care, Technology, Finance and Marketing. While we are not experienced bloggers (yet!), we share a common passion for WOW! and an understanding that it’s not “what” we do, but “how” we do it. Our focus is to share our individual experiences on The WOW! Buzz and to learn from those who engage with us.
We look forward to chatting with you!
Blog Team
Steve Zeiden
- I've been part of the WOW! Corporate Marketing team since March 2003. It's rare to find people that say "I love what I do and where I work". But it's true - I really do love what I do and where I work. WOW! is unlike any other company I've been part of.
As the Administrator of The WOW! Buzz, it's my role to work with our Editors and Contributors to bring you relevant information, to help share WOW! Moments and to share photos from across our various departments and locations.
Steve Zeiden - View Profile
Barbara Kubereit
- I was born and raised in Northeastern Pennsylvania. I’d lived in “PA” my whole life, until moving to Colorado in the year 2000. The town I now live in is called Castle Rock, and as you might imagine, there is a large rocky mesa landmark in town that, from a distance, looks like a castle. Castle Rock, at an elevation of 6,202 feet, is conveniently located midway between Denver and Colorado Springs. I travel south every day about 35 miles to work at the WOW! Customer Care Center in Colorado Springs. The Call Center, located on the north side of town, features a beautiful, scenic view of Pikes Peak, one of the many “fourteeners” in Colorado. Colorado is a wonderful state to live in, a perfect state for anyone who loves recreation and the great outdoors. I’ve worked at WOW! in various roles since moving to Colorado. My current role is managing the Customer Care Quality Assurance Department. In my job, I get to listen to lots of customer calls and it’s apparent to me that WOW! is really fortunate to have such a friendly and loyal customer base. It’s no wonder we appreciate and value our customers so much!
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Bill Wright
- I started with WOW! , in February 2001, as a T2 (technical support) with about 25 others in the call center. Those 25 included: T1, T2, Management, HR, NOC and the SVP. After 6 months and the purchase of Americast Cable, I was promoted to the position of T2 supervisor. At that time, I was the only T2 supervisor. I spent 4 years in that position and when the opportunity arose, I moved into the position I currently hold as the CEO Customer Advocate.
As the CEO Customer Advocate, my duties include: Listening to customer concerns and the resolution, responding to government agencies (FCC, Attorney General, PUC, BBB, etc.) and monitoring various websites for possible issues. My additional duties include assisting with the training and coaching of our Escalation Line Customer Care Reps and the coordination of visitors to the Customer Care Center.
Interests:
• Family
• Traveling
Random Fact:
I have visited more countries than states
o States – California, Colorado, Kansas, Nevada, Iowa, New Mexico
o Countries – Germany, Austria, Switzerland, Greece, Sicily, Mexico, Tunisia - View Profile
Cathy Kuo
- I have been with WOW! for over eight years and can’t believe how lucky I am to be the Chief Marketing Officer for this extraordinary company. How often in one's professional life do you get to work every day in a culture that's aligned with your personal values? I love that each of us strives to do what's right for our customers and each other; that we understand we won't always get it right, but we endeavor to continually learn; and that we share a lot of laughs by not taking ourselves too seriously. My family and I are truly blessed to be a part of the WOW! community.
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Joyce Myers
- I am the Sr. HR Manager for Ohio which includes the Columbus and Cleveland markets. I earned a bachelors degree in Accounting and worked as a business manager, I found myself liking the people side of my job more and more. I later moved in the direction of HR, finishing my 2nd degree in Human Resources Management and then becoming certified as an SPHR (Senior Professional of Human Resources). I found it so fulfilling to help people, through hiring and helping them grow their careers and improve the quality of life for themselves as well as for their families. I came to WOW in October, 2001. WOW seemed to be the perfect place for me. The culture and values matched my ideas of what a company should be and what a rewarding job could be for me and I enjoy being here.
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Libby Pawlick
- Who doesn’t love some good entertainment? Whether it is hearing the latest gossip about my favorite celebrities or reality stars, catching up on my shows with my prized possession, my Scientific Atlanta Explorer 8300 DVR or watching a refreshingly funny movie, I love the entertainment world.
My name is Libby Pawlick. I have been with WOW! for the past three years as a Regional Marketing Representative in Illinois. Some might say I am a jack of all trades. You might find me riding out with our technicians in the field, working with HR on our Helping Hands volunteer initiative or working on my monthly plan. It sounds cheesy, but I love what I do here at WOW!
I can’t wait to hear from my fellow entertainment mongers who equally share my excitement. - View Profile
Steve Stanfill
- Steve Stanfill is a 27 year veteran of the communications industry. He has built communications infrastructure for such companies as Ascom Autelca of Switzerland, Network Plus of Boston as well as Wide Open West, and consulted with firms as diverse as Nippon Steel of Japan, Dacom of Korea, and United Airlines. A self-professed technology buff and “gadget guy”, he maintains both a digital photography studio and a 64 track audio recording facility. He finds stress relief in home and family, a grand piano, and stained glass.
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Sherry Zachary
- Sherry Zachary, Director of Human Resources – Field Operations
WOW! Date:Joined WOW on 11/26/2001
Education: M.A. Employee Relations
Past Jobs: Previous, progressive career jobs all with Tier 1 and Tier 2 automotive suppliers
Why I love WOW!: As a member of the Human Resources field I firmly believe that employees are a company’s most important asset. It is both refreshing and rewarding to work with a management team that believes this too. At WOW!, our leadership team relies on the philosophy that happy, satisfied, engaged employees are the key to our success.
3 Things About Me
• Worms do not repulse me. I am the absolute happiest when I’m sitting in a small boat on a lake or a river, with my father, sister, husband or nephew…. casting for pan fish!
• When I was in 5th grade, I won the spelling bee for 5th and 6th graders on the word n-e-c-e-s-s-a-r-y.
• I love to cook and will try most anything. When I was in my first job out of grad school and on my first business trip (to NYC), we went to dinner in Chinatown. My boss ordered dessert and told me they were goats’ eyeballs. I believed him, and tried one anyway. The lychees were delicious. - View Profile
Kathy Kiste
- I've been working at WOW! for 9 years and am based in the Madison Heights regional office. My current role is Governmnent and Customer Relations Manager. My primary responsibility is to work with franchise officials and to resolve customer escalations.
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Ray Rouleau
- I am a Product Manager for the internet and phone products here at WOW!. I work in the Marketing department in the Corporate office in Denver, Colorado. I have been with WOW! for 8 yrs.
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J.J. Massey, Sr.
- I live in Columbus, Ohio and work from the south office on Groves Road. I have been with WOW four years and am currently a Lead Technician.
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Rex Kennedy
- I’ve worked in the field of Information-Technology for 25 years now and feel fortunate to have had ring-side seats to actually witness the evolution of computer technologies from where it was a quarter of a century ago to what we have available to us today. In many respects it is the equivalent of learning to drive in a Model-T versus the newest BMW. For those of you who may be reading this who have no idea what kind of car a Model-T is, think of a very old car with a zero-to-sixty speed of “never”!
As an I/T professional here at WOW!, my team is committed to using the latest technologies to both enhance the customer experience and to make the company’s operations as efficient as possible.
On the personal side my wife and I live on a small farm northeast of Denver where we are raising our 3 kids as well as horses, grass hay, and mini-donkeys (which are for amusement purposes only!), as well as an odd mix of other animals and assorted island-of-misfit toys type characters. - View Profile
John Marshall
- I have been in the cable industry for over 12 years, with the last seven years at WOW! and enjoying every bit of it. During that time I have served the company in many roles and currently provide Information Technology Support for our Illinois region.
I enjoy my WOW! Cable and Internet at home, mainly through a TiVo HD-DVR. My setup includes the TiVo (via two cable cards), a large screen Plasma TV, Xbox360, Wii, PS3, and even a PC that acts as a Media Hub in my home. I also enjoy the HD-DVR service on my SA 8300 elsewhere in my home, making sure not to miss a show. While my main entertainment system is constantly changing, these are the mainstays that are always connected.
When I was asked if I would like to talk about all the things I enjoy from electronics to entertainment (for work!) I jumped at the chance. Through my years at WOW! and in cable before, I have watched the progression of Cable TV, DVR’s, The “Rise of the Internet”, and many, many gadgets and companies come and go. In my current role, it’s my job to stay on top of what’s up and coming in Cable, Internet and more.
As this blog starts to develop, you will see a number of postings from me on all kinds of topics from video games, movies, TV, the gadget realm, and more. I gladly take on the ‘geek’ or ‘nerd’ title, but the vast majority of us no longer fall into the pocket-protector stereotype that people have gotten used to. Technology is universal these days and everyone’s involved. I look forward to meeting you all and finding out what gets you sitting down in front of the TV! - View Profile
Amber Clement
- An employee of WOW! Internet Cable Phone since January 2007, Amber Clement is the Senior Human Resources Generalist for the Michigan region serving nearly 300 employees in the metro Detroit area. She tripped into the world of HR in 1997 and discovered an outlet for her massive love of filling out forms, which lead to 'professional paper pusher' school and a degree in HR Management.
When not at work surrounded by hundreds of Post It notes and blue clicker pens she enjoys shopping for the perfect handbag, chillaxing with friends and family for a round of full contact dominos, stalking Dexter, traveling, and pretending to care about going to the gym. She also enjoys a good puzzle, be it a crossword, mindless trivia or a logic game. Amber is the proud owner of one spoiled English bulldog named Rex, who also answers to the name ‘Piglet’ and fancies herself more a short tubby human with couch privileges than just a dog. - View Profile
Adam Cabello
- A little bit about me. I am originally from Austin, Texas- a state that is a whole other country! I moved to Evansville in January 1999 and have quickly adapted to the culture and environment. In Austin, it rarely snowed and when it did, the snow was so light that our snowballs were mostly cold mud. So imagine my delight when I was able to experience real snow here in Evansville. My family is very important to me and we have annual gatherings at a beach in Texas. Our beach reunions began as an effort to help with the "Don't Mess with Texas" campaign by dedicating 4 hours to pick up litter on the beach. This tradition began 20 years ago and is something we still practice today.
My work in the Telecommunications began at Time Warner Austin in 1996 and I immediately fell in love with the industry. I have always been devoted to serving the public and internal customers, so I find it very rewarding when I can make someone's day or suprise them with a special moment. My experience with WOW! has been especially rewarding for me since I have the privlege to work with great people, in a company that demonstrates "how it's supposed to be". - View Profile
Tina House
- Hello, My Name is Tina House and I'm the Director of our Dispatch Operation located in Naperville Illinois. I joined the WOW! family in December of 2004 so I just celebrated my 5th year with an organization I can still honestly say I am happy to be a part of. My prior work experience is in management and finance so I cut my teeth here at WOW! In Dispatch we have a team of 72 and we support our internal and external customers by providing Quota Management, Routing, Outbound Held/Save Calls, Dispatching and Phone Customer Service.
When I'm not here at work or on the road visiting our internal customers I spend time with family and friends or traveling for leisure. I also write poetry and spoken word in my spare time. I doubled majored in Political Science and Psychology with a minor in Behavioral Studies so I’ve always had an appreciation for fairness and the diversity that comes with individuality. My desire to understand and interact is fortunate because there is never a dull moment when you enjoy people like I do. - View Profile
Melissa Mondro
- I have worked at WOW! for the past 7 years in many different departments. I have learned one thing at WOW!, Learn fast and execute better. To stay ahead of our competitors, we believe that ecouraging strong communication within the company is extremely paramount. Here at WOW! building solid relationships based upon the foundation of "our" company's core values, justifies why we are a different and better choice for our subscribers. Plain and simple "WE CARE ABOUT YOU".
When I clock in for work, I dedicate 110% of myself. I work hard but I also play hard. As a Gen-X-Er, I appreciate adventure and looking forward to the next challenge life has to offer. You can find me hiking up mountains, backpacking through National parks, or catching up on tv shows and great entertainment throughout the year. - View Profile
Gary Nilsen
- Gary is a seasoned network and video professional who has built and maintained network and video infrastructure for a number of concerns, including RCN and C-TEC. He joined WOW! in 2000 and presently serves as VP of Engineering. Gary is well known and respected in the cable industry by his peers and associates. He enjoys the outdoors, whether cruising on his Harley Davidson or camping in the woods. He also looks forward to spending time with his family at the end of each busy day. He and his family reside in Plainfield IL.
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Bob Pech
- I’ve been with WOW! since March of 2002. I started as a Tier I Representative, was promoted to a Tier II Representative, was promoted again to a Quality Assurance Specialist, and have been in this role for the last six years. I was born in Germany and spent my formative years there. I was six years old before I spoke my first word of English (it was “pickup truck,” by the way) and I jokingly claim that English is my second language.
My current duties include a variety of auditing functions in the Customer Care Organization such as order reviews and listening to calls.
Interests:
Music
Writing fiction
Tai Chi
Archery - View Profile
Charles McCown
- Hi, I'm Charles and I work in the QA department. I have been with WOW! 7 years now and have seen many changes come along the way; from the creation of service bundling, launching of phone service, expanding out into the Evansville area and now we just launched our social networking site. I know the next 7 years will see many more changes to come, all in an effort to WOW! our customers. If you haven't had our service, I encourage you to check us out and see what all the buzz is about.
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Sarah Kelso
- I've been a part of the WOW! family for almost 5 years. As the Reporting Specialist for the Quality Assurance Department, I am responsible for creating and publishing a variety of reports that allow our team to spot trends and make recommendations for improvement. It is our passion to provide a quality customer experience as we serve our customers as well as each other.
I very much enjoy living in the beautiful state of Colorado and try to get my family and I out in the 300+ days of sunshine we have here every year. - View Profile
Steve Jacobs
- I started at WOW! as a Customer Service Rep in February 2008 and have since been promoted to a Lead CSR, experienced the Colorado and Ohio regions first hand, and have had A TON of fun! These aren’t typically things I associate with work, but WOW! has been good to me. The only reason it's hard to come to work in the morning is because my bed is so comfy. Once I'm here though, I forget all about it.
When I'm not at work or school, I can be found on the softball diamond, at the hockey rink, somewhere in the rough on the front nine, or shredding down the side of a mountain, depending on the time of year, of course. But regardless of how busy I am I always make time for my family and my dog, Pudge.
I'm thankful for the opportunities life has given me, especially WOW!, and look forward to more years of dedicated service! - View Profile
Jennifer Howell
- Jennifer Howell, Human Resources Specialist Recruiter – CCC
WOW! Date: Joined WOW! on 12/3/2001
I began my career here at WOW! as a Tier 1 Support Professional. I have since worked as a Tier 2, Resource Management Specialist, and have found my home here in Human Resources. I love working for WOW! and all of the opportunities it has provided me. As the saying goes, “find a job you love and you’ll never work a day in your life”, I am living this saying every day. - View Profile
Luci Kasiorek
- Greetings! I have been with WOW since December, 2001 and prior to that, held several positions with Ameritech New Media (Americast) including customer service rep, dispatcher, dispatch team leader and field manager. Telecommunications is actually a career rebirth (so to speak) since I actually started in the insurance industry straight out of school and worked my way up to owning my own agency specializing in commercial child care insurance. Life events changed my course and the rest, as I like to say, is history. I have been married to my wonderful husband for almost 18 years, have two Labrador retrievers (Yogi & Boo) and we are in the process of adopting a child! There are so many things I enjoy in life but I really cherish my family and friends and laugh whenever I can!
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