I'm seeing a lot of communications floating around here lately about Spam. Not the canned food, but the electronic version, of course. Unlike the food, there are many varieties of electronic spam such as email spam, mobile phone spam, instant messaging spam, and many others. The one type of spam I'm hearing so much about lately is the type that comes into your email mailbox, you know, the unsolicited and undesired electronic junk mail that's trying to sell you something you really don't need or want. Often, the email doesn't even appear to be addressed to you but it is because your address is on the blind carbon copy (bcc.) So how do spammers get your email ... » Read more
Scope of Support
Most of the times you call us for troubleshooting help, we solve the problem over the phone. Sometimes though, we end up referring you to your computer, router, television, game console, or other manufacturer. When it comes to WOW! equipment, it's never a problem. We have all the troubleshooting tools, documents, and diagrams we need to reestablish service. We can help you navigate through complex menus and explain what what wire goes where. But, with non-WOW! equipment, we don't have the expertise or tools to support you. When other equipment is involved in the service equation and we can't get your services working, we'll bypass the non-WOW! equipment to verify our equipment is working properly. Once we've done this, our ... » Read more
WOW! Referral Program
One of the most popular ways we get new customers is word-of-mouth. To that end, we devised a program called WOW!-A-Friend to formally reward customers for recommending us to their friends and family. What I think is special about this program is that not only you, the referrer, can get a $25 credit, but so can the person you refer. There are a few rules to follow so please click here for all the details. Naturally, word-of-mouth can be a double-edged sword. Could work for you. Could work against you. Gratefully, we have a good reputation in our markets, so word-of-mouth has been a channel that fuels, not thwarts, our ... » Read more
Time for Sun Outages Again
As I pondered what to write about this week, as always, I checked our customer care employee portal to see what topics were on the front page and I saw that it's that time again for those pesky sun outages. We'll receive calls from customers concerned about the quality of their pictures and have to consider whether or not the symptoms they are reporting require intensive troubleshoorting or even a field service call. If the symptoms are breakup, tiling, black screens, or static and only last for about ten minutes or so, it's likely just a sun outage. To refresh you on what sun outages are ... » Read more
Money Back Guarantee
Did you know that WOW! offers a 60 day Money Back Guarantee for new customers, or for existing customers upgrading to add a new primary service? (A primary service means phone, internet, or cable.) Here's how it works. Try the services for 60 days, and if for any reason you're not 100% satisfied, notify us and request your money back. It's that simple. So, maybe you're thinking, "is it really that simple?" I think it is. But, there are a couple of process things, a few rules, that are frequently misunderstood so this is definately a good topic in need of a little more education. WOW! will refund your money, not provide the services for free ... » Read more
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