Did you know that WOW! offers a 60 day Money Back Guarantee for new customers, or for existing customers upgrading to add a new primary service? (A primary service means phone, internet, or cable.) Here's how it works. Try the services for 60 days, and if for any reason you're not 100% satisfied, notify us and request your money back. It's that simple. So, maybe you're thinking, "is it really that simple?" I think it is. But, there are a couple of process things, a few rules, that are frequently misunderstood so this is definately a good topic in need of a little more education. WOW! will refund your money, not provide the services for free ... » Read more
Blackouts Revisted
In checking the WOW! internal customer service announcement page (the main place our customer service reps go to regularly for helpful information) for a good educational topic to blog about, a blackout announcement was right there on top. There's a blurb about the Cleveland Indians game with the Chicago White Sox on WGN on August 30th and it occurs to me that football season is upon us. Oh wait a minute while I google it. It's baseball, not football. Sorry, I'm not a professional sports fan although I do have a special place in my heart for the Colorado Rockies and notice, as I was googling about the other teams, that the Rockies ... » Read more
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Online Phone Features Available Now
With the new customer homepage that launched late last month, WOW Internet and Phone customers were given access to some really cool online phone features. Click here to go to the homepage. When you login to your account from the homepage, you'll see a new voicemail and phone manager tab. From the voicemail tab, you can manage voicemail settings, listen to voicemail messages, download or delete them. From the phone manager tab, you can enable call features like selective call rejection, anonymous call rejection, and others. One of the most exciting features is that you can set the number of rings before calls are sent to ... » Read more
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Best Times To Call
In the interest of customer education and giving you, our blog readers, an "insider" tip, I thought I'd talk about the best times to call us, the times when you are less likely to have to wait to speak with a representative. Granted, WOW! has very low or no wait times to get to a representative most of the time because our Resource Management team does an outstanding job managing call volumes. Managing call volumes is more of a science than an art. Our staff studies call patterns, seasonal data, and historical data, and tries to to predict just when you are going to call us. Employee schedules are designed ... » Read more
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What’s all the Hoopla about Hulu?
Our Entertainment Editor, Libby, wrote an article last week about Hulu and encouraged you to go out to our new customer portal and check it out. She says it's an easy way to watch all your favorite programs on the internet and I wonder, with my big two big TVs at home and my DVR why would I even want to do that? I'm intrigued so I thought I'd explore this topic a bit further. So off to the hulu.com site I go to see what all the Hulu hoopla's about. The Hulu company's mission according to it's website, is to "help people find ... » Read more
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