Have you ever had a problem, with a certain company, and the employees always seem to pass you off to another department? How about calling into a call center and, after being on hold for a horrible amount of time, the answer you get is” I am going to have to transfer you to that department” just to be placed on hold again. Not sure if that is a tactic to discourage your complaint or could it be that the right hand doesn’t know what the left hand is doing? In order to give the WOW! customer’s the best possible experience ... » Read more
A Special Thank You!!
I just wanted to take today’s blog to say a special “Thank You!!” to those of you that have served in the military. To take a message from my FB friends: A veteran is someone, who at one point in their life, wrote a blank check payable to the United States of America for an amount up to, and including, their life. That is beyond honor, and there are far too many people in this country who no longer remember that fact. Thanks to all the men and women, who have fought for the freedom we all know and ... » Read more
It is Getting Tough Out There
It’s getting to be that time of year when the stress starts to hit you. The holidays are approaching, the weather is getting colder, the economy is not doing so well and the kids are coming home from school. At WOW! ,we understand that people are having a rough time, with all the stress that life hits you with. We prepare our customer service representatives (CSR) for exactly that. They understand the pressures you are experiencing and here to help you, not hurt you. They are living in the same world the rest of you are in (I hope ... » Read more
Does it get Better than this?
How would you like to work for a company and suggest an improvement and you are idea is actually taken into consideration? Wouldn't that make you feel great?? It would make you feel like you really are a part of the company and not just a number for no one to see. Well (and I know you know what I am going to say to that) WOW! is a company that listens. There is a program, here at WOW!, that lets the employees make suggestion to better help our customers. "What?" "Really?" you say? Absolutely!! Who better to listen ... » Read more
Maintenance, Did you know….?
The majority of scheduled maintenance work is performed between 1am and 5am local time. This timeframe is used because it impacts the least amount of customers that have WOW! service. Preventive maintenanace work is also performed at night Monday through Thursday. This time is used due to the low usage of Internet and Voice. Video has low usage during these hours but our VideoOnDemand product tends to have a higher usage. Because of this, we schedule maintenance for VideoOnDemand at 5am local time. Whenever maintenance is performed that will affect a large group of customers or a community for more the 15 minutes, ... » Read more
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