Every company has a buffer between the customer and management. This is not to make matters worse, it is typically in place to better help the customer. At WOW!, we empower our Escalation Line personnel to take care of just about any need of the customer, as if they were the supervisor or manager. These individuals go through an extensive training program which they are coached on: Active listening, Empathy and Negotiations as well as a series of general communications skills.The individuals you would be speaking to are hand picked, from upper management, because of their all around abilities to help ... » Read more
Why do our employees love working here?
Good question, glad I thought of it :). It all starts with the hiring and screening process. The HR department does an extremely thorough job of making sure the candidates for hire, fit in with the culture that WOW! has established. This doesn't mean that the potential employee needs to be overly qualified for the position but it means that the attitude they bring will also fit in. After the decision is made for hiring the individual, the next step would be on to the training department. The energy this team brings is contagious. Every class they are involved in, are ... » Read more
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We want to know what’s right for you
Have you ever been sold something you really didn’t need? Or find out after you bought the item that you really couldn’t afford it but was told that you “had” to have it? Well, you won’t have those problems here at WOW!. The WOW! Sales staff understands that not ever customer’s needs are the same. They also understand that the economy has not been the best lately, as well. The WOW! sale staffs are not only trained on the product knowledge but also how to “Right-Size” the customer to what they need. If you are only using the High ... » Read more
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The WOW! Customer Experience
I have had the pleasure of working with this wonderful company since before we had a single customer. My job, as the CEO Customer Advocate, is to listen to issues and concerns of our customer’s and resolve them if possible. I correspond with the BBB, FCC, Attorney General and the Public Utilities Commissions, as well as taking calls, emails and letters directly from our customers’. Our philosophy has always been to treat the customer with the utmost respect and we will keep them forever. This philosophy has made WOW! the winner of numerous awards in our areas of interest: ... » Read more
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A Day in the Life of a WOW! Lead Dispatcher
The last group, in the Day in the Life series, is another “behind the scenes” department, here at WOW! It is the WOW! Dispatch department. This group will interact with the external, as well as internal, customers directly to ensure their concerns are addressed promptly. I was able to get a few questions answered by one of our Lead Dispatchers, Deanna, and here is what he had to say: • Tell me what a typical day in the life of WOW! Dispatcher is like? Deanna - It’s running reports and reflecting on how well or not so well we do on a ... » Read more
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