Servanthood. Yes, it's a made up word, but it is one of our four core values and we define it this way: Embrace the attitude and honor of serving others rather than being served. It helps define the culture at WOW! because we relate not just to customers for the honor and opportunity to serve, but also across departments and regions. Internal customers are just as important as external customers and frankly, I think they are more important. (That might be the HR in me - do ya think?!) We have two major groups of employees at WOW! - those who interact directly with ... » Read more
WOW! Evansville Wins Integrity Award
Recently, the WOW! operation region located in Evansville, Indiana was awarded the 2010 BBB Business of Integrity Torch Award. The award is presented by the Vanderburgh County Better Business Bureau to companies that demonstrate an outstanding commitment to exceptional standards in relationships with their consumers, employees, suppliers, competitors, shareholders and communities. The BBB Business of Integrity Torch Award recipients illuminate the importance of corporate conscience and responsibility to uphold a fair and honest marketplace. At WOW!, we have long asserted that the products we offer can be copied from one provider to another. For us, the only meaningful and substantial differentiator in a competitive ... » Read more
Communication, Camaradarie and Celebration
I just came from an All-Employee Meeting, or AEM as we sometimes call them. This is something WOW! locations do at least twice a year. At an AEM, we review our current company strategies and our progress against them from both performance and financial perspectives. Usually it takes place offsite, around a meal (breakfast) and it involves major maneuvering of work quota and route planning for our technicians. At this meeting we introduce any new or changing strategies and sometimes, like today, we have the opportunity to talk about new technology. Our CEO, Colleen Abdoulah usually wraps up the meeting (yes, in all six locations!) ... » Read more
Post-Hire Interviews at WOW!
What the heck is a post-hire interview? Isn’t an interview what happens when you’re trying to get into a company? Shouldn’t getting hired be the end of the interviewing process? Not if you work at WOW!. We have a practice here of interviewing employees as they are coming up on their one-year anniversaries. These interviews have nothing to do with the skills, abilities and knowledge of the participants. Rather, these interviews help us find out about the quality of their employment experience. What we learn from their responses helps us become better at training, helps us identify tools, reports or processes ... » Read more
A Word from Our CEO
This week, WOW!'s CEO Colleen Abdoulah posted an article on our employee blog. It tells the story of what makes WOW! unique and I thought I would share pieces of it with our community visitors. As a Company, we speak about our core values - Respect, Integrity, Accountability and Servanthood. We talk about Leading with Courage, Serving with Heart and Celebrating with Grace. We try to influence, but really have no control the attitudes or the 'mindset' of an employee. Colleen starts her article this way: "As you know, mindset simply refers to a person’s outlook – their attitude, approach, or way of thinking. During these times, we know ... » Read more
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