 I have had the pleasure of working with this wonderful company since before we had a single customer. My job, as the CEO Customer Advocate, is to listen to issues and concerns of our customer’s and resolve them if possible. I correspond with the BBB, FCC, Attorney General and the Public Utilities Commissions, as well as taking calls, emails and letters directly from our customers’. Our philosophy has always been to treat the customer with the utmost respect and we will keep them forever. This philosophy has made WOW! the winner of numerous awards in our areas of interest:
 http://www.jdpower.com/telecom/ratings/high-speed-internet-service-provider-ratings/north-central
 Recently, I have had the displeasure of hearing a few customers stating they are not being treated the way they once were. This is unacceptable to WOW! The reason that WOW! has been successful is due to the “Customer Experience” we provide. These concerns, no matter how small in figures they may be, are very upsetting to WOW! as a whole and to  me personally.
  I would love to hear back from anyone who feels that their experience has been anything less then what they expected from WOW! and what WOW! could do to make it better. Your concerns are our concerns.
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Bill, WOW is an amazing company and I continued to be impressed by the level of customer service. You answer the phone quickly, you’re polite, you have friendly techs that come out, and you work to make sure that the problem is resolved. I guess if I had to think of one thing that has perhaps changed over the many years is that the time of being able to dispatch a tech to my home during an outage seems to have increased a bit. When I first signed up, I think I would usually have the option of having someone the next business day or the day following, where the last couple of times it’s usually three business days out is the soonest appointment. I think you still beat the competition but if I had to give you one suggestion to look at, this might be it. Other than that, I’d be scratching my head because lately, customer service has been just as good (and better) in every other way I can think of.
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Thank you for the wonderful comments! It makes me happy to know that you are happy. I will take your suggestion directly to the source and see what we can do to make us better.
Have a wonderful day!!
Bill
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