The Customer Service Department is open 24 hours a day 7 days a week, providing excellent customer service to all WOW! customer’s who call in with questions from sales to service related issues, at: 866-496-9669 (4WOW NOW) What sets us apart from our competitors is our commitment and dedication to provide the customer with an experience that is second to none. Our desire is to always provide a one call resolution to ensure our customers get the best quality of service the first time they call. At WOW! we know the difference between a satisfied customer and loyal customer, that’s why we train our representatives to form a relationship with our customer by providing individual service that elevates the transaction from impersonal to the personal. We also know that relationship are formed whether it’s caused by a problem or extraordinary service, loyalty is built through communication with our customers and our proactive representatives and management. What our customers do not see behind the scenes is our continuous aggressive training, monitoring and coaching of our representatives to include management to ensure uniformity across the board. We here at WOW could never develop such loyal customers without your thoughts, opinions and recommendations generated through our surveys, letters, web site and our 24 hour tech support email not to mention our incredible customer service representatives sending your suggestion to the appropriate departments. At WOW!, you can be sure you will not be just satisfied after your call, you will be WOW!’d
WOW! Moments- Donald G - Arlington Heights, Illinoisfantastic service by Christopher 2236 and Sean in your call center. had a crisis and these Wow guys ralled and were professional and had great people skills to troubleshoot quickly and provide needed support. Great ambassadors for wow. They saved the...[more]
- Jeff Metzger - Elgin, IllinoisOnce again, another thank you to the Engineering staff for their continued excellent support at Elgin Community College. Their quick and courteous assistance is appreciated! I would especially like to thank Shawn and Alex for the work performed yesterday on such short notice. Thanks again, Jeff Metzger Directof of Technology Services Elgin Community...[more]
- Richard Wilson - Evansville, IndianaAbout three months ago my high-speed Internet was so slow it was essentially not working for at least one week. I thought the problem was with WOW!. I was really bummed out over my non-connection to the Internet that I was paying for. I was gone when the service guy came, and he told my wife...[more]
- Bill Rufer - Mount Prospect, IllinoisI am moving to a town that is not serviced by WOW. I struggles with whether I should move or not because I am so pleased with WOW. I was a Best Buy and they have a Comcast booth there and I was explaining to the Comcast guy what I was looking. He asked me...[more]
- Maria Wery - Arlington Heights, IllinoisI just wanted to send a quick email to praise one of your employees. Today someone (unfortunately I can’t recall his name) came to bury our cable. We had recently seeded a large section of our lawn, and I didn’t want it torn up. He stated that it was possible to avoid the area, but...[more]
- Jessica Gates - Royal Oak, MichiganI just wanted to give some kudos to Joel who installed my WOW cable and internet. I had the installation done a few days before I moved into my house and we were working like crazy to get everything ready (including a washer and dryer delivery!) I was not at the house when Joel finished...[more]
- Laurel Ladner - Chicago, IllinoisJuly 15, 2010 I have had a beautiful two years + with WOW and now, unfortunately, because of the cutoff of unemployment and a temp job that will be mailing my check, I have to terminate my service. I have spoken with Gary, Wendy, Tammy, Becky and others that have been so gracious with extensions through...[more]
- Beth S. - Worthington, Ohioas always, excellent customer service,install technician (#4351)very pleasant, helpful, sincerely enjoyed meeting him and learning more about...[more]
- winifred g - Clinton Township, MichiganI recently bought a new HDTV and was advised to update the cable box to a HD model. I called WOW on Monday and scheduled a technician to come to my home on Tuesday between 12:00-4:00 pm. John Hurst was at my door at exactly 12:00. He proceeded to switch the boxes and when the...[more]
- Edward Z - Troy, MichiganI had a tech out to my house today. This guy was great. He checked everything and replaced some cables and splitters and then checked everything again and again. He wasn’t leaving until he was sure that the problem was fixed. His tech Number is 7270. This guy is really good at his job....[more]
- Donald G - Arlington Heights, Illinois
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Comments
How can broadband go up $7 a month a 13% hike. Not very good customer service.
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Raising rates is not something we want to do. WOW! takes many variables into consideration before any increase to our customer’s is made. For example, the use of the Internet has increased over the last few years, with the popularity of online video and downloadable content. Also, with the amount of bandwidth consumed, combined with the ongoing improvements to our network, are also contributing factors. WOW! does everything it can to not pass these costs back to the consumer, but the reality is, operating expenditures do increase
I hope you will understand that WOW! will always do its best to balance the needs of our customers as well as the costs of doing business.
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