Recently, the WOW! operation region located in Evansville, Indiana was awarded the 2010 BBB Business of Integrity Torch Award. The award is presented by the Vanderburgh County Better Business Bureau to companies that demonstrate an outstanding commitment to exceptional standards in relationships with their consumers, employees, suppliers, competitors, shareholders and communities.
The BBB Business of Integrity Torch Award recipients illuminate the importance of corporate conscience and responsibility to uphold a fair and honest marketplace.
At WOW!, we have long asserted that the products we offer can be copied from one provider to another. For us, the only meaningful and substantial differentiator in a competitive environment is our people – their minds, their attitudes and their unique contributions. What makes WOW! successful is our shared passion and commitment toward our Operating Philosophy: To deliver an employee and customer experience that lives up to our name. Yes, “employee” precedes “customer” …not because we value one over the other, but because we know inherently that if we develop, care for and serve one another, our customers will be taken care of in turn – therein creating the type of employee and customer experience that breeds a level of loyalty unheard of in the industry.
We believe wholeheartedly that the success of our company rests on the passion and commitment of our employees to uphold this philosophy, in a manner consistent with our core values of Respect, Integrity, Accountability and Servanthood. These values are the foundation upon which our company is built:
Respect: Treat others as you wish to be treated
Integrity: Choose correctly between right and wrong
Accountability: Own your part of any situation; work toward a solution
Servanthood: Embrace the attitude and honor of serving others rather than being served
We have zero tolerance for purposefully violating any one of these four core values. This is critical in order to stress that performance must be attained the right way and not at all-or-any-cost. It’s not enough to simply care for employees’ basic needs to earn a competitive salary, access benefits and work in a safe environment. We’ve created a culture that cherishes and seeks to nourish the human spirit. Therefore our values are not merely words to us; we also use them as a compass with which to guide decisions about what’s right for the business, so our culture is supported both rationally and emotionally in pursuit of our operating philosophy.
As a result, every year WOW! enjoys continuous growth and industry-leading performance, and consistently earns awards and recognition for outstanding employee and customer satisfaction. With this most recent Evansville award for being a ‘Business of Integrity,’ we take the opportunity to thank our employees and our customers for the opportunity to serve.
Evansville Team Accepts Integrity Award
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