Archive for May, 2010

More of what’s new on cable TV this Summer

In: Entertainment

By: Steve Zeiden on May 31, 2010 at 9:00 am

In continuing my previous article, here is more information about upcoming new cable TV shows this Summer.

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Comedy Central
Channel 39 in Illinois
Channel 29 in Cleveland and Evansville
Channel 27 in Columbus

Russell Simmons Presents Stand-Up at The El-Rey – premieres July 11 @ 11 PM
Hosted by JB Smoove, Russell Simmons presents stand-up comedy from the El-Rey Theater.

New Sitcom starring Horatio Sanz and Chris Parnell – August
At this time, Comedy Central doesn’t have a title for this new sitcom about a young man who doesn’t let anything get in the way of his dreams.  Even if that means losing his job and moving back in with his parents and sleeping on their couch.
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Channel 48 in Illinois, Michigan, Cleveland, Columbus

Mr. and Mrs. Hawke – premieres in July
A former Special Forces survival expert and his wife, a TV journalist, take on some of the most remote and forbidding places around the world, which challenges their survival skills and their marriage.

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Channel 44 in Illinois
Channel 26 in Michigan
Channel 47 in Cleveland
Channel 24 in Columbus
Channel 50 in Evansville

Den Brother – Premier date is to be determined by Disney Channel
This movie is about a teen hockey star, who has to swallow his pride and lead his younger sister’s Bumble Bee Troop.

Camp Rock 2: The Final Jam – Premier date is to be determined by Disney Channel
The Jonas Brothers star in this movie where friends return to Camp Rock for another summer of music and fun. But a rival camp places Camp Rock in jeopardy.

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DIY Network
Channel 300 in Illinois, Michigan, Cleveland and Columbus
Channel 210 in Evansville

Run My Renovation – premieres August 19 @ 10:30 PM
This is sure to be an interesting show. It’s the first home renovation show where online users are in charge of another homeowner’s space.

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Food Network
Channel 69 in Chicago City
Channel 65 in Chicagoland
Channel 42 in Michigan
Channel 38 in Cleveland and Columbus
Channel 43 in Evansville

Kid in a Candy Store – launch date in July, still to be determined by Food Network
Adam Gertler, a previous contestant on Food’s Next Food Network Star, travels to bakeries, food carts, restaurants and candy factories searching for the nation’s sweetest and most innovative treats.

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Channel 55 in Illinois
Channel 40 in Michigan
Channel 39 in Cleveland, Columbus and Evansville

Color Splash Miami – premieres July 3 @ 10:30PM
David Bromstead, winner of HGTV’s Design Star, transforms ordinary rooms using cues from architecture and the pulse of Miami.

Candice Tells All – premieres September 4 @ 8 PM
Candice Olsen shares the secrets of timeless design principles and fundamentals.

All American Handyman – premieres September 5 @ 10 PM
Competing for the title of All-American Handyman is ten non-professional handy men and women.

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Channel 30 in Illinois
Channel 27 in Michigan
Channel 26 in Cleveland
Channel 25 in Columbus
Channel 19 in Evansville

The Perfect Student – premieres in September
A spoiled and beautiful high-school student always gets what she wants.  And this time, her sights are set on her math teacher.

The 19th Wife – premieres in September
This movie is based on David Ebershoff’s best-seller, The 19th Wife.  It looks at the secret world of polygamy when a Fundamentalist LDS member is accused of killing her husband.
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Planet Green
Channel 307 in Illinois, Detroit, Cleveland and Columbus
Channel 206 in Evansville

No Impact Man – premieres in August
This documentary follows a family as they trade their comfortable New York lifestyle for a life that leaves as little environmental impact as possible.

Around the World in 90 Minutes – July 18 @ 9 PM
This speical telsl the story of what happens around the globe during a 90-minute voyage through a series of high def images broadcast from thousands of miles away.

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Speed
Channel 90 in Illinois (85 without a receiver)
Channel 70 in Michigan and Columbus
Channel 43 in Cleveland
Channel 33 in Evansville

Intersections – premieres July 21 @ 10 PM
Each episode of this series will take two seemingly different speed machines and compare the similarities and offers a look at the people who operate them.

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Syfy
Channel 45 in Illinois and Michigan
Channel 44 in Cleveland and Columbus
Channel 20 in Evansville

Haven – premieres July 9 @ 10PM
This series follows FBI agent Audrey Parker, played by Emily Rose, who arrives in the small town of Haven, Maine to solve the murder of a local ex-con. This series is based on Stephen King’s novella The Colorado Kid.
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TLC
Channel 63 in Chicago City
Channel 25 in Chicagoland
Channel 37 in Michigan
Channel 40 in Cleveland
Channel 42 in Columbus
Channel 41 in Evansville

Carpio Family Project - premiere date still to be determined TLC
A follow-up to the TLC speical Multitude of Multiples, this series will follow the Carpios.  The Carpios are a family living in New York City who have an 8 year old and 18-month old sextuplets.  Talk about dirty diapers!

Twist of Kate – premiere date still to be determined TLC
Kate Gosselin is traveling around the country to see how other people juggle work, family life and the many challenges life throws at them.

And even more Kate Gosselin is on TLC with Kate Plus 8 starting in June.  These limited specials will follow Kate and her eight children on new adventures.

Homemade Millionare – premiere date still to be determined by TLC
Kelly Ripa teams up with TLC and HSN to see if she can help make women’s dreams come true.  These women are aspiring entrepreneurs asking for help and advice on marketing, manufacturing and distributing their inventions.

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USA Network
Channel 29 in Chicago City
Channel 26 in Chicagoland
Channel 13 in Michigan and Cleveland
Channel 12 in Columbus
Channel 17 in Evansville

Covert Affairs – premieres in July
A young CIA trainee is thrust into the inner sanctum of the agency when she is unexpectedly promoted to field operative.

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These are just some of the new cable TV shows coming out soon.  This should be enough to keep your WOW! DVR busy!

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The Ins and Outs of Moving a Telephone Number

In: Education

By: Barbara Kubereit on May 28, 2010 at 7:00 am

Not having been involved with the phone business  before WOW! became a phone service provider six years ago, I would never have guessed how complicated the phone business can be.  The acronymns alone (RBOC, LNP,  PSAP, NPA NXX)  needed its own chapter in the training manual.  Even trying to figure out, in advance of  the phone product launch, what service problems customers would be calling in for help with was a challenge.  After all this time though, we have all the acronyms and troubleshooting stuff under control.  One thing that is still a challenge in the phone world, though, is educating customers on the whole issue of “porting”, or moving a telephone number.

When there wasn’t a choice of phone service providers, there wasn’t much  switching going on, no tricky maneuvers to undertake.  Now though, with choices, people want to try other service providers, and moving telephone numbers from one provider to another can be a bit tricky.  Without getting into all the nitty-gritty details of the complicated behind-the -scenes processes, the important thing for people to know about telephone number portability is that they must let their current service provider know of their intention to move, not disconnect, their telephone number.  If a telephone number is disconnected instead of “ported over” to the new provider, it’s likely that number will be lost and your new service provider will not be able to get it back for you.  Each service provide has their own “inventory” of telephone numbers, so if the number is disconnected, they own it, and it goes back into their inventory.

Another potentially tricky scenario is people who are moving and want to keep their telephone number.  The first consideration is the rate center. The rate center refers to the geographical area for the telephone local exchange service.  Moves within the rate center are okay; moves outside the rate center ane not okay and will require a new telephone number.  This one is a tough one for people to accept, especially if they’ve had a telephone number for a very long time.  But, with  rate centers tied geographically to specific addresses and addressess being critical to the routing of 911 calls to the correct Public Service Answering Point (PSAP), this is a rule that can not be broken.

Finally, there are people who are moving and, at the same time, want to switch to another service provider.  Even if the move is within the rate center, this is not allowed allowed due to the complexities of establishing  accurate 911 Service.  So, the only option for movers and switchers is to switch before or after moving.

I’ve tried to simplify a really complicated process and quite honestly, it’s difficult to understand why it has to be so complicated, but it is.  I hope these tips help shed a little light on the process and will help you to avoid any hassles.  Luckily for the consumer, once your phone service is switched or moved, and is up and running, you don’t have to worry about it anymore.

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Creating a WOW! Moment–Day One!

In: Customer Experience & Support

By: Bill Wright on May 27, 2010 at 11:35 am

From the wall to the window the training room is filled with a little anxiety and lots of excitement, along with the faint smell of Clorox and mountain sunshine. We are fortunate to have a million dollar view of Pikes Peak and the front range of the Rocky Mountains. Each workstation is prepped in anticipation of the new employee’s arrival. New Hire manuals are neatly arranged—ready for use, along with pens, highlighters and note pads.
Each new employee is seated in the training room until all new hires are present and accounted for. We introduce ourselves and speak about our background, how we first became interested in training at WOW!, and how invigorating and important it has been to each of us. After the Trainers’ introductions, the New Hire journey begins with a quick tour of the facilities. We show them the offices of the directors, managers, the different departments at the Colorado Call Center ( CCC), and end the tour with the sparkling, brightly-lit case filled with our many J.D. Powers awards. We convey the message that WOW! is a different type of company.
Meanwhile back in the classroom…by getting to know the New Hires and establishing rapport, awkwardness is reduced and the classroom becomes more relaxed. We express our interest in learning their names with a dry-erase tent card and marker set in front of their manuals. Recognizing them and knowing their names encourages interaction and lets them know they will be active participants in class. On the first day, the exchange of information starts with an “ice-breaker” activity. Our preferred activity is called “Two Truths and a Lie,” in which background information along with two true facts and one untrue fact is shared with the class and everyone tries to guess the lie. The activity definitely helps the New Hires get to know each other a little more and enjoy class. We also reveal something about ourselves, such as or our travel adventures, favorite foods, or outdoor activities.
After the ice-breaker, the Trainer and the New Hire class agree on the ground rules for learning, individual expectations and desired outcomes. Once all expectations are set and administrative matters are addressed, we move immediately into the first topic, Core Values. This helps introduce WOW!’s culture and indicates that the training at WOW! is worthwhile, well-organized, and well-paced.
Thus, concludes Day One in the life of a Trainer at the CCC. What are your two truths and a lie?

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You’re Us

In: Media

By: Steve Zeiden on May 26, 2010 at 1:27 pm

A thank you to our customers for helping us receive another JD Power and Associates award.

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Gravity

In: Media

By: Steve Zeiden on May 26, 2010 at 1:25 pm

Here’s a fun commercial about our 2012 price guarantee. We call this one “Gravity”

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