Archive for April, 2010

I want to see just the video monitor and speakers…

I had a recent email exchange with a customer who was remodeling her video room, and she was interested in keeping her system looking good.  Sometimes, as we all know, what that really means is keeping system components hidden from view, because even careful “cable management” can get out of hand in a modern video set up.

Given the fact that most remote control devices require “line of sight” access to components to work properly, hiding the components from view introduces its own set of problems.  While one can leave doors open while viewing, that isn’t an aesthetic solution to the problem either.

Enter an IR Repeater System.  Simply explained, these are systems that are designed to receive remote signals, usually via a tiny, visually innocuous receiver, amplify the signals, and retransmit via  small optical transducers fastened to the components hidden behind closed doors.  Thanks to SMARTHOME for use of this explanatory graphic:

A typical IR Repeater Set-Up

A typical IR Repeater Set-Up

There are, however, some caveats as one contemplates setting up a system like this:

1)  Historically, most remote control devices have operated in the “infrared” frequency band of 30kHz~60kHz.  However, as remotes have proliferated out there (Ever seen a high end Japanese toilet? Yes, it does have a remote!), some manufacturers have extended the IR band to 100kHz for their devices.  Some Scientific Atlanta/Cisco equipment (including some settops), Bose sound systems, and other recently manufactured components do indeed use the extra 40kHz associated with the extended IR frequency band.  Some IR repeater systems are designed to support the “traditional” frequency band of 30kHz to 60kHz, and others are designed to support the extended IR standard of 30kHz to 100kHz.  If the specification is not published, generally you can assume support for the traditional standard only.  The point is, it’s important to ask this question of your vendor.  My general advice on this point would be to make sure that the repeater you purchase supports the extended standard.  That will future proof your set up as newer components are purchased and changed out over the course of time.

2)  Some LCD and plasma panels have been shown to interfere with remote systems.  This problem isn’t as manifest when pointing the individual remote to the individual component (in the cabinet below your monitor, for example), but it can be a problem when placing the small IR repeater receiver unit right next to your flat panel display.  Some IR repeater systems are specifically designed to minimize interference from flat panel displays, particularly plasma based systems.  Again, if the spec sheet doesn’t mention this specifically, the likelihood is that the device has no special engineering to minimize this potential problem.  One can always place the IR receiver away from the monitor, but depending on your set up, that may not be desirable.  Again, ask questions and expect straight answers from your vendor.

While I’m not endorsing any particular vendor, the links below show the contrast in features (and price) between a “basic” IR repeater system and a system that supports both extended frequency response and interference blocking technologies.  While more expensive, the latter system would probably provide better service and cause less frustration in the long run, particularly if your set up has newer componentry.

Basic IR repeater system

Extended frequency/Interference blocking IR repeater system

Until next time….

WOW! receives three JD Power and Associates awards

WOW! received three JD Power and Associates Awards! This is our way of saying thank you to our customers.

HOPE – I found it at WOW!

‘HOPE’ for what?, you ask.  HOPE that we hit the lottery and can drop out of the everyday workforce?  Not likely.  But what we should really ask ourselves is “How do I define HOPE?”  As a mature adult I define “HOPE” differently than I may have 20 years ago; I define it as “HOPE of our culture” and HOPE that we will continue to teach our young society the values that make our lives rich. Sometimes it takes some inner searching and control to have HOPE and know that there is HOPE.

At WOW! I believe I recognized HOPE almost immediately upon joining the company.  In the crunch of the economy I decided to make a career change and accept a challenging and newly created position.  I was guided through the standard WOW! company orientation and introduced to the Company’s Core Values, which drive the WOW! culture.  These core values were evident not long after I joined the Company: Back in early 2009, iIt was in the middle of a typical work day and we were called into the conference rooms in groups where we listened to an important message from Colleen Abdoulah, CEO/President. It was a message that was delivered like none other I’ve witnessed from any CEO during my 30-year work career.  It spoke volumes to the company’s core values while she relayed the company’s performance status and the steps that she was putting in place to ensure jobs would not be cut.  The heartfelt manner in which she delivered this message and the fact that I was a little skeptical was quickly diminished when the lights came on and the General Manager opened up the floor for any questions.  (Most employees at WOW! have much tenure and that speaks for itself in today’s workforce.)  There really weren’t any questions – what I heard over and over again was more in the form of this comment: “I feel fortunate that I am here and jobs will not be lost.”  It quickly was proven to me and displayed that the employees at WOW! will sustain the culture.  As a new member to the WOW! team I would be one of the first to possibly re-enter the job market if job cuts were made, so it was with great appreciation of WOW! culture that I felt secure and already part of the team.  It was so apparent that no matter how long any of the team members had been employed, everyone in the room was sending the same message that day…  they did not want anyone’s job to be lost.

So when I see the daily news and I think that I have lost all HOPE for today’s culture, I take a moment of reflection and ask myself, “How do I contribute to the HOPE of today’s culture?”  Now I know at least one way that I do – by working at WOW!.  It was through the honesty of the message delivered from Colleen Abdoulah, the sacrifice that she requested of all employees, the HOPE she communicated in her message, and her encouragement to sustain WOW!’s core values that spoke volumes about this company’s HOPE for today’s culture.  It was through this message that WOW! employees did manage to thrive through 2009 and we will continue to thrive and contribute in a world where sometimes we ask ourselves “Is there HOPE?”.

What’s On Tap For Spring and Summer Movies

I don’t know about you but over the past week, I think I have seen more trailers for the upcoming releases in May then I saw during the Super Bowl.  It always intrigues me why as the weather starts to warm up that they decide to put out some good movies.  With that being said, here are my must see new releases for May.

Iron Man 2

I love action flicks and the first Iron Man really hit all the things I look for in an entertaining movie: suspense, drama, action and a hit of romance.  The action sequences were awesome and I left the theater pleasantly surprised.  I am a little disappointed that they replaced Terrance Howard with Don Cheadle but it looks like it is going to be another hit for the Iron Man series. 

Iron Man 2 comes out May 7th.

Letters to Juliet

Chick flick alert!  I am a fan of actress Amanda Seyfried and think she plays these types of roles very well.  Letters to Juliet is a romantic story about a woman who on a trip in Verona, Italy discovers a long lost love letter.  She decides to write the woman back which then turns into a whirlwind European adventure to re-kindle two long lost lovers.  I love romantic stories and am excited to see this movie.

Letters to Juliet comes out May 14th.

Shrek Forever After

The lovable ogre is back in the fourth installment of the Shrek series.  This time with a twist.  Shrek signs away his current life to Rumpelstiltskin which takes him to a world that nobody knows him and life as he knew it no longer exists.  Shrek has to figure out how to get his old life back.  The Shrek series is great for both kids and adults.  I am excited to see if they can recapture the magic that they had with the first two movies.

Shrek Forever After comes outMay 21st.

Sex and the City 2

Girls, get ready because May 28th can’t come soon enough.  The sequel to the Sex and the City movie is hitting the big screen and it looks like they spared no expense as usual.  The whole cast is back together along with some great additions such as Miley Cyrus, Penelope Cruz and Liza Minnelli.  I am very excited that they are bringing Aiden (Josh Corbin) back!  Many will say that the movie doesn’t have much substance but for those of us who fell in love with the series, there doesn’t need to be a ton of substance because that is what the fashion is there for.  Sex and the City 2 is going to give Iron Man 2 a run for its’ money.

Now that I’ve shared with you my movie picks for May, what movies are you looking forward to?

Why are those commercials so loud?

This is a common question and here’s what our WOW! Engineering team shared with me, so I could share with you.   The question is easy, the answer is tough. 

There are two reasons why commercials blare loudly at times:

First, the producers of some types of ads want them to be loud, and there are technical ways to make an ad sound louder than it really is. Way back in the golden days of analog TV (last year) if you were to measure the peak energy of audio in the ad and compare it to the peak energy of audio in the programming it would be the same despite the fact it sounded a bit louder. Also in the days of analog, the WOW! headend engineer had multiple points where audio levels could be calibrated to compensate for annoyingly loud advertising. Since the digital transition, audio simply cannot be adjusted in the network.  

Second, the new format for Digital TV – ATSC, defines AC3 as a standard for audio. AC3 has many benefits including 5.1 surround sound and dynamic range to deliver the very quietest audio recordable up to the loudest levels with amazing clarity. The problem is, in the world of digital TV, audio levels can only be adjusted at two places, and this is critical:

  1. The first is when the content is encoded to digital by the producer.
  2. The second is when it is decoded by your set top box

Having only two places of adjustment is good because you get to hear exactly what the producer wanted you to hear. It’s bad because there is no way for the cable engineer to match the level of commercials to the level of adjacent programming.

The content producers and the cable industry (along with a gentle nudge from the federal government) have agreed that standards must be put into place to maintain a more reasonable audio level when transitioning from a TV program to a commercial and back.  Dolby laboratories, along with the content producing industry, is adopting a standard of measurement and calibration called “dialogue normalization”, or “dialnorm” for short. This will, in time, effectively improve the marked difference in perceived levels from commercial content to programming content, and even level out differences program to program and channel to channel.

Standardization will take some time, so in the meantime, WOW! is actively working and communicating with programmers and commercial producers to help to maintain audio levels. So, if you come across an annoying unlevel or distorted audio scenario, give us a call and let us know.  We can do a check of the audio settings on the receiver and notify our Head End personnel if the issue appears to be related to the producer. Here’s the minimum information we need in order to pursue a remedy with the producer.

  1. Channel and Time
  2. The Advertiser.
  3. Description of Problem (Too loud, audio distorted, etc.)

So, there you have it. 

Thanks WOW! Engineering for the tough answer to the easy question!