Archive for March, 2010

Earthquakes and Technology

This will be a little different post than is usual for me.  I don’t generally address macro technology issues in the context of this blog, but once in a while I think it’s good to think about technology as a life saver rather than the more typical ways it enhances our lives. Over the last 90 days, we’ve seen two major cataclysms–a 7.0 Richter earthquake in Haiti, and a 8.8 Richter earthquake near Concepcion, Chile.  The statistics are very telling, and in Haiti’s case incredibly tragic as well:

Haiti:

  • Estimated 225,000 people lost their lives
  • 300,000 people with major injuries
  • 1,000,000 homeless
  • 250,000 residences and 30,000 commercial buildings completely destroyed

Chile:

  • Current death estimates are less than 300 people
  • Some structures destroyed, widespread damage ranging from minor to major
  • Airport service restored after 24 hours and subway service in 72 hours
  • Hundreds of aftershocks between 6.0 and 7.3 Richter in the past two week interval

Because the Richter scale is logarithmic rather than linear, the difference in magnitude of these two events is huge.  Expressed another way, the Chilean earthquake was almost 700 times stronger (in terms of energy/power) than was the Haitian earthquake.  If the Chilean earthquake had been two full points higher on the Richter scale (a 8.8 compared to 6.8 for example), it would have been 1000 times more destructive.  Further, Chile has had a number of aftershocks that were as strong as the primary quake in Haiti.  It is estimated that the city of Concepcion is 10 feet further west than it was before the quake, and that the quake was so strong that it affected the (ongoing) length of day of the entire earth because of the disruption of the earth’s rotational axis.

How could such an cataclysm result in such a relatively small loss of life?

The obvious differences in loss of life and property in Chile as compared to the weaker seismic event in Haiti are, among other things, the result of diligent implementation of seismic technology in building codes and practices in that country. Chile is no stranger to strong earthquakes.  The Great Chilean Earthquake of 1960 measured 9.5 on the MM scale (similar to Richter) and was the most powerful earthquake ever recorded.  Over time, engineers in that country have studied what makes a building strong and quake resistant, and have implemented technology specific to that problem.

Haiti is also in an earthquake prone area, but hasn’t had a history of quakes as strong as the one which occurred in January.  It is truly sad that, for a variety of economic and political reasons, technology to protect the citizens of that country against this type of disaster has never been implemented.  And we have all seen the result.

At WOW!, we hope that our technology makes a positive difference in the lives of our customers.  We expect, for example, that our carefully engineered 911 services will help our phone customers reach help quickly in time of need.  Whether it’s a life threatening event or simply an inexplicable noise in the backyard, having immediate access to resources external to ourselves and family is very comforting.  Like the stringent building codes in Chile, our nationwide 911 system has evolved over time and with experience, and is costly to maintain.  But no one would argue that it is too expensive, as safety of the citizenry is and should be the hallmark of a civilized society.

With the ubiquity of portable communications (cellular, SIP clients on roving PC’s or iPads, fixed mobile convergence, etc.) industry standards for the national 911 system continue to evolve to embrace that portability.  NENA (National Emergency Number Association) is the “standards” organization that facilitates the cooperation between private and governmental entities to define and implement systems that ensure quick response to any 911 call made over any communication device.  Its motto is “EMERGENCY HELP.  Anytime, Anywhere, Any device.”  WOW! embraces these standardization efforts and as we offer future products that are portable in nature, we will ensure that the latest 911 standards associated with portability will be implemented as part of that effort.

Until next time…..

A Bright Idea Saves Money and Creates WOW! Moments

Editor’s note:  A big Thank You goes to Steve Jacobs, Lead Customer Service Rep, for a great idea and for taking time to share it! 

Steve Jacobs joined WOW! in February 2008.

Steve Jacobs joined WOW! in February 2008.

While working at our Taylor office one day, I noticed a bucket filling up with used batteries from remote controls customers had returned, to swap for a new unit due to an issue with the old one.  I thought to myself, “Man, it can’t be that great to be a battery.  You’re either working or you’re dead.”  Personally, I’d much rather be working than spending the rest of my days sitting in a bucket waiting to go to that little battery heaven in the sky.  Light bulb!  WOW should test these batteries and let them live out their glory years doing what they were meant to do: powering a remote control unit so customers could get the most out of their WOW cable services!

I contacted our Warehouse to see if they could find us a battery tester for AA batteries.  A few days and $12.99 later, a battery tester appeared on the desk.  My coworkers and I got to work testing the life left in each battery in between assisting customers at the front counter in both the Taylor and Madison Heights offices.  It took us a few days to test the backlog of batteries that had been piling up to be recycled, and come to find out over 90% of those batteries still had life!  A LOT of life to be exact.   A vast majority of the batteries in that bucket had better than 80% of meaasurable life remaining. 

We find that many of our customers are appreciative, and even surprised, that we give them batteries too when they swap out a remote.  It’s one of those little WOW! moments.  This is a win/win/win/win situation for customers and for the company:

Win # 1:  Customers get batteries that would have wasted useful life away in a cold, dark bucket.  �
Win # 2:  Batteries with a charge around 50% or so are donated to local organizations.  So far in Michigan we have donated to Toys for Tots and The Judson Center, which is a youth assistance agency.
Win # 3:  We’re going green!  By reissuing these batteries, it cuts down on the amount of new batteries sent out into the world.
Win # 4:  Profit Sharing Plan!  Each case we test as good batteries saves us about $50.  So far, in just 2 months we have almost 15 cases, or $750!

We took a current process, revamped it and found a way to serve our customers and our community all while saving the company money.  Talk about the WOW! Way!!

Season Finales – What’s Coming Up

As a self-diagnosed TV junkie in my youth, I eagerly awaited May when all of the season finales would arrive on TV. When I was a kid, we had limited cable networks to choose from to watch – I mainly watched the broadcast networks. Even if I didn’t watch a series regularly, you could tune in to the last episode of the season, see the big cliffhanger and talk about it all summer long.

Now, with 24/7 programming and cable networks for every demographic and genre, there’s always a good season finale to watch on so many different networks. Thankfully my DVR will help me catch everything I want to watch.

Here are a list of upcoming season (and a few series) finales to help plan your viewing (and your DVR schedule!). This dates listed here are subject to change, so it’s always best to check your local listings.

I am eagerly looking forward to watching a few of the finales including Lost and Melrose Place (just to see if they can ever top how campy the old series was!). Please share what finales you’ll be watching and why through the comment section here.

April 12
Life Unexpected – CW

April 13
Melrose Place – CW

April 14
Ugly Betty – ABC

May 5
Human Target – Fox

May 10
Trauma – NBC

May 12
Mercy – NBC

May 13
The Vampire Diaries – CW
Supernatural – CW

May 14
Smallville – CW

May 17
Gossip Girl – CW
One Tree Hill – CW
House – Fox

May 18
90210 – CW

May 19
Law & Order: SVU – NBC

May 20
Bones – Fox
Fringe – Fox

May 23
Lost (two-hour series finale) – ABC

May 24
24 (2-hour finale) – Fox
Chuck (two-hour finale) – NBC
Law & Order – NBC

June 8
Glee – Fox

Home Networking

In today’s world of internet connected devices, home networking is becoming a required part of your high-speed internet service. Home networking lets you use your internet connection on all of your computers in the home as well as allowing file sharing, internet access for gaming consoles, and even for connectivity to a centrally located printer.  And, with the wireless home networking solution from WOW!, all of your computers are protected behind the built-in firewall included with the service. This will prevent unauthorized users, or hackers,  from accessing your computers.

Did you recently buy a new computer and now have an extra desktop computer that you want your children to use but there is no connection for an Ethernet cable in the room you are moving the computer to? With WOW! home networking it is no problem. Simply add a USB wireless adapter available from WOW! or from your local retailer and put the computer anywhere in the home you like. Do you have a laptop computer that you bring home from work that has a wireless adapter? Simply connect it to the wireless connection on your WOW! home network to get online.  Did you recently buy a Wii, Playstation 3, or other wireless enabled game system? (Please note that Xbox requires a wireless adapter from Microsoft.) Connecting  game systems to the internet through the WOW! home network is as simple as entering your personal passcode that was provided by our technician during the initial setup . WOW!’s wireless home networking solution lets you have internet connectivity to multiple computers and anywhere in the house, on your deck, in your basement, wherever you need it.

The biggest challenge users face when installing home networking on their own is the setup and support of the home network and deciding what equipment to buy from the local retail outlet. As someone that understands home networking and routers, I’m always the guy friends and co-workers call to come over and help them set up the router they just purchased. Then, when they have a problem with the router later, which inevitably happens,  I get another call to come over and help troubleshoot the problem. 

With WOW! wireless home networking, you won’t need to rely on the knowledge of a  “go-to-guy” at work.  We make it simple. As long as your equipment is wireless ready, you won’t need to buy any extra equipment to connect all your devices. WOW!s advanced modem works wonderfully with all your wireless equipment and will also serve as the source for WOW! phone service for customers that have both phone and internet service. A WOW! technician will setup and configure the wireless modem and connect all your equipment at the time of installation, so all you have to do is start enjoying your service. If after the installation, you buy a new gaming system or laptop computer, and you need help with the set up, you can simply call WOW!’s  24/7  support line for help. You won’t get this kind of service and support when you purchase a router from an electronics store!

Want to be part of the WOW! Experience…

  The first step is to check our availability in the area where the requested service is to be installed. In order for WOW! to determine if an addresses can be serviceable; location of our cable footprint must be known. The most common issue with address data entry is ensuring that every address submitted is clean and follows a DPV (deliver point verification) standard. Currently today WOW! has implemented address verification tools to help review the address submittals for data accuracy.

  Once we have verified serviceability, our second step is to determine whether the consumer needs cable, Internet, phone or any combination of the three. At WOW!, we understand that the needs of our customers can vary; not everyone is going to need the same bundled package.  The sales staff will do their very best to ensure that the package is exactly what you are looking for so you are not paying for services you don’t need; that’s the WOW! way!

  If you are interested in WOW! services, please contact us at: 1-866-496-9669 ( 1-866-4WOW NOW ) or visit us at: http://www1.wowway.com