At WOW!, our sales process is much different than that of most cable companies. Our goal is not to get the consumer into the biggest package available but to help consumers find the bundled package that best meets their needs.
The first step to our sales process is to check our availability in the area where the requested service is to be installed. This is essential since cable lines are not ever-reaching and our lines will need to be in close proximity in order to provide the best possible service.
Once we have verified serviceability, our second step is to determine whether the consumer needs cable, Internet, phone or any combination of the three. At WOW!, we understand that the needs of our customers can vary; not everyone is going to need the same bundled package.
Once a need has been determined, our sales agents will go over the standard rates and everything that is included in the package. Many times our customers are WOW!ed by the many combinations of bundled services WOW! offers as well as the amazing price points.
Since there are many combinations available, our sales representatives will also make it a point to ask a lot of questions about your needs. The sales staff will do their very best to ensure that the package is exactly what you are looking for so you are not paying for services you don’t need; that’s the WOW! way!
If you are interested in WOW! services, please contact us at: 1-866-496-9669 ( 1-866-4WOW NOW )
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Last week I talked about the requirements for a technology to succeed, primarily in the consumer sector. Breaking my own rule here, I’d like to lay some groundwork for a digital video technology that I believe will shortly become and remain the industry standard for a very long time. Granted, this will not be a buzzword in an average household, but I think will be significant in video technology generally, even in the consumer sector.
That standard is MPEG-4. See why I said it would probably not be a household word?
Okay so here’s the history.
Video comes in two broad flavors–analog and digital. Analog video is essentially a modulated radio signal that carries a video signal with embedded audio, and this standard has been around since the 1940’s when television pictures became a technical reality. This video standard became known as the NTSC (National Television System Committee) standard, and was used in this country and Japan (among others) not only in video transmission in broadcast and cable systems, but also in recording technology (VHS, BetaMax, Ampex Pro, etc.) Other countries adopted similar, but not identical, analog standards (PAL, SECAM, others) that with NTSC, endured for 75 years.
Digital video standards began to evolve in the 1980’s with workable systems going mainstream in the 90’s. The advantages of digital by this time are well known–a crystal clear picture with no analog artifacts (ghosting, snow, tearing, etc.) but there are other less obvious reasons why digital video is superior. One reason which has recieved quite a bit of publicity is that digital video requires much less RF bandwidth to transmit over the air or through a cable system. The “digital broadcast transition” that was completed last June essentially mothballed all analog “over the air” (OTA) television transmissions in this country, replacing them with much less bandwidth intensive digital transmissions. The US government has desired for some time to reclaim the radio frequency bandwidth associated with analog television transmission and sell it off to the highest bidder.
As digital video is now the effective standard (at least in this country), next week we will discuss mpeg-4, a video coder/decoder systems that has particular promise for “staying power” as a digital standard.
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What does R-E-S-P-E-C-T mean to you? In the year of 2010 and the age of cutting edge technology, not many of us remember the tune or the lyrics to the original song….so let’s refresh or just Google… “What you want; What you need; all I’m asking is for a little respect.” Growing up and listening to Aretha Franklin sing this tune, little did I know it would be such a vital part of how we live our lives and the way we would thrive in the workplace: to treat others as we wish to be treated. WOW! recognizes the importance and the value of Respect. In the WOW! culture RESPECT is one of our company’s core values. It is a value that – as texting and email become our main vehicles for communication – quite frankly can get lost.
Being respectful of others and earning the respect of others go hand in hand at WOW!. Within our company on a day to day basis it is apparent even in the email forum… RESPECT is shining through between employees, management and to our customers. RESPECT is making the difference to set us apart from our competitors. There are many ways to interpret RESPECT; it can be by a simple “Good Morning” or an email response of “Thank You”. It can be taking a brief moment to think about a response before ‘blurting.’ RESPECT is not always placing your needs at the top of your list but finding brief moments during each day to take the opportunity to treat someone else with respect. Let’s face it, when you are treated with respect you feel good and you smile, and we all know that smiling can be contagious. By setting a standard to be respectful at all times we work together with the end result of making the world a better place.
Several years ago, on a random Friday, I was leaving my office to rush to a lunch meeting. I reached into my bag to check my personal cell phone for messages, only to find myself reading a simple text message – “Happy Friday.” Needless to say I had a smile on my face that carried me through the rest of my day. I felt a transition from the “Thank Goodness It’s Friday” syndrome to a much more rewarding “Happy Friday”. In fact, it was actually my daughter at the age of 17 sending this text message to a few people. (She continues to send her “Happy Friday” text and now touches a list of around 200 people each and every week.) This text is one that I consider to be one of the most important messages I receive. Even in the world of cutting-edge technology the respect and thoughtfulness of others can brighten our day and create a world of smiles. So… what can you do today to be respectful and cause someone to smile?
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If you didn’t know already, I am a huge fan of reality TV shows. I am not sure how it happened, but it just did. Some of my favorite reality shows right now are Giuliana & Bill, The Bachelor, Project Runway, What Not To Wear, Teen Mom, Little People, Big World, and The Little Couple.
As reality TV is becoming more the norm than the exception, it is interesting to see how being thrust into the spotlight might change that individual(s) that star in these shows. They aren’t exactly celebrities but yet they are. They are expected to sign a contract, have representation, make appearances on behalf of the network that airs their show and anything else that goes along with it. They are subjected to the gossip columns and tabloids (i.e. Jon and Kate Gosselin, the cast from Jersey Shores) which brings their everyday lives under scrutiny especially if there show is a hit amongst its target audience. There is also no guarantee that their show will air or if it does, in the time that it was suppose to. Imagine being faced with a great opportunity but having to put your life on hold or quitting your job to be able to do it. Is it worth it?
I had the opportunity back in August to meet some of the contestants from Season 6 of Project Runway. They were hosting an event at Woodfield Mall (Schaumburg, IL) for aspiring designers to compete for a gift card, which of course would be spent at the mall. The idea was to take the t-shirt that was on the dress form and to create something completely different. Similar to what the designers are challenged with each week on the show. They were given about eight minutes to create their design and then the designers from the show would pick their favorite. During the challenge, the designers would go around and look at the designs as well as interact with the audience.
I was excited to meet the contestants and was able to chat with them for a few minutes. They were super nice and down to earth. Of course they couldn’t tell me anything that happened on the show but I tried my hardest. They were happy to take pictures and sign posters for all those who asked. I didn’t think I ever heard them say no to someone. It was truly a great experience.
Have you ever had the opportunity to meet a celebrity or reality TV star?
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